Job Description

Company & Role Overview:
A new and fast-scaling quick commerce company seeking a proactive individual with solid managerial skills and experience.
 

Main Responsibilities:

  • Be accountable for your Centre's performance and the achievement of its KPI targets
  • Train, motivate and manage your team, including Team Leads and Customer Delivery Reps
  • Ensure top performance of your Centre both from a cost efficiency and customer experience standpoint
  • Communicate with many different stakeholders including suppliers, other internal teams and customers
  • Analyse reports related to customer happiness, revenue and delivery experience identifying the next areas of improvement in your Branch
  • Manage and optimise the staffing rotas for your Branch
  • Share your expertise and where necessary help launch new Branches
  • Be hands-on and where necessary performing day-to-day Branch tasks such as: Stocking-in products and managing sell by dates
  • Providing top-notch customer experience over chat, email or phone
  • Occasionally delivering orders yourself
 

Requirements:

  • Experience working in a fast-paced environment
  • Previously managed teams and rotas
  • Strong organisational skills and the flexibility to support different departments
  • Comfortable with ambiguity, short deadlines and changing priorities
  • Eligible to work in the UK

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